Question 1

When can I make reservations for the following year?

Accepted Answer

Ocean Lakes Properties will begin accepting reservations for the 2027 calendar year on November 2, 2026.

Question 2

Do you allow pets in your rental properties?

Accepted Answer

Most of our rental homes maintain a strict No Pets policy. However, we offer a select number of Dog Friendly properties for guests traveling with dogs. Dogs are permitted only in homes specifically designated as Dog Friendly.

Dog Friendly properties allow a maximum of two (2) dogs and require a non-refundable pet fee of $300 per dog, per week. Dogs must be supervised and cared for by the guest at all times. Food and water bowls must be kept inside the rental property, and food and water may not be left outside.

Emotional Support Animals (ESAs) are not permitted under our pet policy. Service Dogs are permitted in accordance with applicable law. Damage caused by a Service Dog or other authorized animal is not covered by the Accidental Damage Waiver and is the guest’s responsibility.

Unauthorized pets or violations of the pet policy may result in eviction without a refund and/or additional charges for cleaning, damage, or other applicable costs.

Guests who reserve a Dog Friendly property and indicate they will be bringing a dog will receive our full Pet Policy and Pet Agreement before arrival. Guests are required to review and agree to the additional terms and requirements.

Question 3

Do the houses come with linens?

Accepted Answer

Our rental homes do not include sheets or towels. You may bring your own linens or purchase our optional linen rental package. The cost varies depending on the property.

The linen rental package includes:

 	One sheet set for every bed
 	A towel pack consisting of one bath towel, one hand towel, and one washcloth per person, based on the home’s maximum occupancy
 	Bath mats
 	Kitchen towels

Important Linen Bag Instructions: If you rent our linen package, do not place blankets, quilts, comforters, mattress pads, pillows, or rugs in the rental linen bags. These items belong to the homeowner and must remain in the property. Items accidentally removed or lost in the linen bags may result in replacement charges.

Please note that beach towels are not included in the linen package.

Question 4

What supplies are provided in the houses?

Accepted Answer

All homes are equipped with basic kitchen items, including dishes, bowls, cups, knives, forks, spoons, pots and pans, baking pans, a regular coffee maker, microwave, toaster, and can opener.

Guests are responsible for bringing their own consumable supplies, including toilet paper, paper towels, dish detergent, hand soap, laundry detergent, and other personal or household supplies. If consumable items have been left at the property by a previous guest or homeowner, you are welcome to use them.

Question 5

Do any of your units come with golf cars?

Accepted Answer

No. Golf cars are not provided with our rental properties.

Ocean Lakes offers golf car rentals on a first-come, first-served basis.Golf cars cannot be reserved in advance. Availability is not guaranteed.

For more information, contact the Golf Car Rental Office at843-238-8841 or visit www.oceanlakesgolfcars.com

Question 6

What is the cost of renting a golf car?

Accepted Answer

Golf car rental rates and availability are handled directly by Ocean Lakes. For current pricing and additional information, contact the Golf Car Rental Office at 843-238-8841 or visit www.oceanlakesgolfcars.com.

Question 7

Do any of the units have grills?

Accepted Answer

Grills are not a required amenity, and homeowners are not required to provide them. If a grill is available at your rental home, you are welcome to use it.

Ocean Lakes Properties is not responsible for the condition of any grill at the property or for providing propane or other fuel needed for operation.

Question 8

Do you offer handicap rentals, or do you have houses with elevators?

Accepted Answer

We do not currently manage rental homes that are fully handicap-accessible. Some homes have ramps leading to the entrance, and certain homes may have elevators; however, elevator use is not included with any rental we manage.

If you have specific accessibility needs, please speak with a reservation clerk before booking so we can help you identify properties that may better accommodate your needs. Please be aware that accessibility features vary by home, and we cannot guarantee that a property will meet every accessibility requirement.

Question 9

What time is check-in and check-out?

Accepted Answer

Check-in: Begins at 4:00 PM.

Check-out: Before 10:00 AM.

Please plan your arrival and departure accordingly. Early check-in and late check-out are not guaranteed.

Question 10

Where do I check in?

Accepted Answer

Check-in takes place at the Ocean Lakes Properties office, located on Spring Lane between the Security Office and the South Gate Entrance.

At check-in, you will receive your check-in package and two sets of house keys.

Question 11

How do I check in if I arrive after office hours?

Accepted Answer

If you arrive after the Ocean Lakes Properties office closes, your check-in package will be available for pickup at the Main Office until it closes.

After the Main Office closes, your package will be transferred to the Main Security Gate for overnight pickup.

Any package not picked up overnight will be returned to the Ocean Lakes Properties office by opening time the following morning.

Question 12

When can I get my parking passes?

Accepted Answer

Approximately 30 days before your arrival, we will email the primary email address on your reservation to request your vehicle information.

Please reply to that email with the requested information. Your parking passes will be mailed to you once your reservation balance has been paid in full.

Be sure to provide accurate vehicle information and allow sufficient time for mailing before your arrival.

Question 13

Do I have to pay for my parking passes?

Accepted Answer

Each reservation includes two complimentary parking passes.

Additional passes may be purchased for an additional fee. Please contact our reservation team for current pricing and requirements.

Question 14

Do we get keys or a code to the house?

Accepted Answer

Each reservation receives two sets of house keys at check-in. Our rental properties do not use keyless entry codes as a substitute for keys.

If your rental home has a coded lock, you will still receive keys to operate the lock.

Question 15

What are the rental office hours?

Accepted Answer

Our office hours vary by season.

Year-round hours

 	Monday–Friday: 8:30 AM–5:00 PM
 	Saturday: 9:00 AM–5:00 PM

April–October

 	Sunday: 9:00 AM–5:00 PM

June–August

 	Saturday hours are extended to 8:30 AM–7:00 PM.

Office hours may be subject to change. Please contact us if you need assistance confirming our current hours.

Question 16

What is the cancellation policy?

Accepted Answer

For reservations canceled 30 days or more before the scheduled arrival date, Ocean Lakes Properties will retain 15% of the Gross Rental Fee, plus the $65 administration fee, from the amount paid. The $75 Accidental Damage Waiver fee will be refunded in full. Any remaining balance will be refunded to the guest.

For reservations canceled less than 30 days before arrival, or when a guest refuses the rental property or does not arrive, the total amount paid will be retained, including the $65 administration fee and the $75 Accidental Damage Waiver fee.

Additional prepaid Express car passes must be mailed back to our office to qualify for a refund.

Ocean Lakes Properties reserves the right to discontinue occupancy if, in its judgment, a guest’s occupancy is detrimental to the premises.

Question 17

What is the Tropical Storm/Hurricane cancellation policy?

Accepted Answer

The safety of our guests is important to us. If a named tropical storm or hurricane is approaching the Myrtle Beach area, the following cancellation and early departure policies apply.

If a named storm is in the Atlantic but no warning or evacuation has been issued for our area:

If you choose not to travel because a storm has been named, please contact Ocean Lakes Properties at 1-800-845-2229 before your scheduled arrival date. Unless a qualifying storm warning or evacuation has been issued for our area, our standard cancellation policy will apply, and applicable cancellation fees and deposits will be retained.

If a named storm warning or evacuation is issued for Zone A in the Myrtle Beach area:

If a qualifying named storm warning or evacuation is issued for Zone A, guests with reservations covered by the storm dates will receive a full refund of monies paid.

If you are already staying in your rental and need to leave early:

If a qualifying named storm warning or evacuation is issued for Zone A during your stay, you may be eligible for a refund for the unused portion of your reservation. To qualify, you must depart by the regular check-out time and return your house keys and vehicle pass to the Ocean Lakes Properties office.

Important information about storm-related cancellations:

To qualify for a storm-related refund, your reservation dates must fall within the dates covered by the named storm warning or evacuation, and the cancellation must occur before normal business operations resume. If your reservation falls outside the qualifying storm dates, the standard cancellation policy will apply.

For questions about your reservation or a potential storm-related cancellation, please contact Ocean Lakes Properties at 1-800-845-2229.

Question 18

How can I contact Ocean Lakes Properties?

Accepted Answer

We’re happy to help with questions about our rental homes, availability, reservations, and your upcoming stay.

Ocean Lakes Properties Beach House Rentals

Phone: 1-800-845-2229

Website: oceanlakesproperties.com

Address: 6001 South Kings Highway, Myrtle Beach, SC 29575

We look forward to helping you plan your next Ocean Lakes vacation!

Ocean Lakes Properties Beach House Rentals FAQs