When can I make reservations for the following year?
Ocean Lakes Properties will begin taking rental reservations for the 2026 calendar year on November 1, 2025. Reservations via our toll-free line at 1-800-845-2229 will begin at 9:00 AM, and online reservations will begin at 1:00 PM.
Do you allow pets in your rental properties?
Pets are NOT allowed in any of our Rental Units (they are permitted at the campsites). Guests are not permitted to bring pets of any kind into the rental unit. (Certified Service Dog Only) If a pet is found, the guests will be evicted without a refund, and they will be charged a pet cleaning fee. This is not covered under the Accidental Damage Waiver Fee.
Do the houses come with linens?
The houses only come with pillows, mattress pads, and a quilt/comforter. They do not come with any sheets or towels. We offer a linen rental service for an additional fee. Linens ordered will be delivered on your check-in day and picked up after your departure.
Do the houses come with paper products?
No. Guests must provide their own paper products.
Do any of your units come with golf cars?
No. However, Ocean Lakes does offer a rental service for golf cars on a first-come, first-served basis; golf cars cannot be reserved in advance. For more information, call the Golf Car Rental Office at 1-843-238-8841 or visit their website at oceanlakesgolfcars.com.
What is the cost of renting a golf car?
For information on golf cars, call the Golf Car Rental Office at 1-843-238-8841 or visit their website at oceanlakesgolfcars.com.
Do any of the units have grills?
Grills are not a listed or required amenity for our homeowners to provide. If there is a grill at the house, you are welcome to use it. Ocean Lakes Properties is not responsible for the condition of grills at any property, nor for the propane to operate.
Do you offer handicap rentals, or do you have houses with elevators?
We do not have any truly handicap accessible rental homes that we manage. We do not include elevator use with any of the rentals that we manage. We have a few homes with a ramp leading to the house’s entry level. Please inquire about those house numbers with a reservation clerk.
What time is check-in and check-out?
Check-in time: begins at 4:00 pm.
Check-out time: before 10:00 am
Where do I check in?
Check in at Ocean Lakes Properties, located between the Security Office and the South Gate Entrance on Spring Lane.
How do I check in if I arrive after office hours?
After the Ocean Lakes Properties office closes, your check-in package is sent to the Main Office for pickup until they close. After the Main Office closes, your check-in package is sent to the Main Security Gate for overnight pickup. The package is returned to Ocean Lakes Properties by the opening time the following morning if not picked up overnight.
When can I get my parking passes?
We will send an email to the primary email address on the reservation 30 days prior to the check-in date to request vehicle information. Reply to that email, and your passes will be mailed as long as the reservation balance is paid in full.
Do I have to pay for my parking passes?
We offer 2 complimentary parking passes with every reservation. Additional passes can be purchased for additional fees.
Do we get keys or a code to the house?
We provide every reservation with 2 sets of House keys at check-in. We do not use codes. If there is a coded lock on the house, you will still receive keys to operate the lock.
What are the rental office hours?
Year-Round: Monday-Friday 8:30 AM – 5 PM; Saturday 9 AM – 5 PM
June-August: Saturday Hours Extended 8:30 AM – 7 PM
April-October: Open Sundays 9 AM – 5 PM
Hours may be subject to change.
What is the cancellation policy?
If an Ocean Lakes Properties reservation is canceled 30 days or more prior to your arrival date, Ocean Lakes Properties will retain 15% of the Gross Rental Fee plus the $65.00 Administration Fee from the amount paid, and the Accidental Damage Waiver Fee of $75.00 will be returned in full. The balance, if any, will be refunded to you. If you cancel your reservation less than 30 days prior to your arrival date, refuse rental property, or do not show up, Ocean Lakes Properties will retain the total amount paid, including the $65.00 Administration Fee and the $75.00 Accidental Damage Waiver Fee. Additional prepaid Express car passes must be mailed back to our office for a refund. Ocean Lakes Properties reserves the right to discontinue occupancy if, in Ocean Lakes Properties’ opinion, it is detrimental to the premises.
What is the Tropical Storm/Hurricane cancellation policy?
If there is a named storm in the Atlantic and you have a reservation: If you have a reservation and choose not to come, you must call us at 1-800-845-2229 to cancel your reservation (prior to your arrival date) to see if there is a special exception regarding your applicable deposit.*
Visit oceanlakes.com/storm-info/ for critical information and resources about campground operations when there are storms that may affect the area.
We will not refund your deposit UNLESS we are under a Warning or Evacuation. We retain the applicable reservation deposit unless a Warning or Evacuation has been issued for a named storm. *
Myrtle Beach is under a named Storm Warning or Evacuation for Zone A: If there has been a storm/hurricane warning or evacuation for our area, we give a full refund of monies paid. *
In-park “early departure” refund policy – we must be under a named Storm Warning or Evacuation for Zone A: Departure must be by check-out time and House keys and vehicle pass must be turned in to the Ocean Lakes Properties Office to receive a refund for any remaining reservation days.
*Note on Cancellations | The reservation arrival date must be within the named storm dates and before we resume business operations, if you are canceling a reservation farther out then those dates, you will be subject to our normal cancellation fees.
How will the 2026 beach renourishment project impact my stay at Ocean Lakes Family Campground, and will I still be able to access the ocean?
The 2026 renourishment project is designed to be a “big win” for guests by creating a wider shoreline and better storm protection, with minimal disruption to your vacation. While heavy equipment like bulldozers and slurry pipes will be active 24/7 once work reaches the campground’s mile of beachfront, only about 1,000 feet of the beach will be closed at any given time. This phased approach ensures that the vast majority of the 5,000-foot shoreline remains open for swimming and relaxing, and most individual sections are typically completed in just one to three days. Although you may notice temporary noise or darker-colored sand initially, the result will be a significantly expanded beach area with more room for families to spread out and enjoy the Grand Strand.
